General Terms & Privacy Policy
Last updated: April 1, 2026
This Privacy Policy describes how Nordcap (“the site”, “we”, “us” or “our”) collects, uses and shares your personal information when you visit the website, use our services, purchase from Nordcap or otherwise communicate with us in connection with the website (collectively referred to as “the services”). The use of “you”, “your” and “yours” in this Privacy Policy refers to you as a user of the services, whether you are a customer, a visitor to the website or another person whose information we have collected in accordance with this Privacy Policy.
We recommend that you read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to adapt it to new routines or for other operational, legal or regulatory reasons. The revised Privacy Policy will be published on the website with an updated date under “Last updated”, and we will take any other actions required under applicable law.
How we collect and use personal information
In order to provide the services, we collect personal information from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may use the information we have collected about you to communicate with you, provide or improve the services, comply with applicable legal requirements, enforce applicable terms of use for the service, and protect the services, our rights and the rights of our users and others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term “personal information”, we mean information that identifies you, relates to you, describes you or can otherwise be linked to you. The sections below describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you submit to us through our services may include:
Contact information, such as name, address, phone number and email address.
Order information, such as name, billing address, shipping address, payment confirmation, email address and phone number.
Account information, such as username, password, security questions and other information used to protect your account.
Customer support information, such as information you choose to share with us when you communicate with us, for example when you send a message through the services.
Some features of the services may require you to provide us directly with certain information about yourself. You may choose not to share such information, but this may make it impossible for you to use or access these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the services (“usage data”). For this purpose, we may use cookies, pixels and similar technologies (“cookies”). Usage data may include information about how you access and use our website and your account, including information about your device, browser, network connection, IP address and other information about your interaction with the services.
Information we receive from third parties
We may also receive information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
Companies that support our website and services, such as Shopify.
Our payment processors, who collect payment information, such as bank account details, credit or debit card information and billing address, for the purpose of processing your payment, completing your orders and delivering the products or services you have requested, so that we can fulfill our agreement with you.
When you visit our website, open or click on emails we send to you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, SDKs, third-party libraries and cookies.
All information we receive from third parties will be handled in accordance with this Privacy Policy. Please also read the section below, Third-party websites and links.
How we use your personal information
Providing products and services. We use your personal information to provide the services to you and to fulfill our agreement with you. This includes processing payments, completing orders, sending messages to you related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating any returns and exchanges, as well as other functions related to your account. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In that case, Shopify will process your information in accordance with its Privacy Policy and Consumer Protection Policy.
Marketing and advertising. We may use your personal information for marketing and advertising purposes, for example to send marketing, advertisements and promotional communications via email, SMS or regular mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites. If you are located in the EEA, the legal basis for this processing of personal information is our legitimate interest in selling our products, in accordance with Article 6(1)(f) of the GDPR.
Security and fraud prevention. We use your personal information to identify, investigate or take action against any fraudulent, illegal or harmful activity. If you choose to use the services and register an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe that your account has been compromised, you must contact us immediately. If you are located in the EEA, the legal basis for this processing of personal information is our legitimate interest in keeping our website secure for both you and other customers, in accordance with Article 6(1)(f) of the GDPR.
Communication with you and improvement of the service. We use your personal information to provide customer support and improve our services. This is a legitimate interest for us in order to be responsive to you, provide effective services and maintain our business relationship with you in accordance with Article 6(1)(f) of the GDPR.
Cookies
Like many others, we use cookies on our website. For more information about the cookies we use to operate our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services, including to store information about your activity and preferences, conduct analytics and gain a better understanding of how users interact with the services. This is connected to our legitimate interest in managing, improving and optimizing the services. We may also allow third parties and service providers to use cookies on our website to better tailor the services, products and advertising on our website and other websites.
Automatic acceptance of cookies is standard in most browsers, but you can change your browser settings so that cookies are deleted or rejected. Please note that your experience may be negatively affected if you remove or block cookies, and that certain services, such as some features and general functionality, may stop working fully or partially. It may also be the case that blocking cookies does not fully prevent our information sharing with third parties, such as our advertising partners.
How we share personal information
Under certain circumstances, we may transfer your personal information to third parties in order to fulfill agreements, for legitimate purposes and for other reasons covered by this Privacy Policy. Examples of such circumstances include:
Information may be shared with suppliers or other third parties who perform services on our behalf, such as IT administration, payment processing, data analysis, customer support, cloud storage, distribution and delivery.
Information may be shared with business and marketing partners in order to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
When you yourself request or otherwise consent to us transferring certain information to third parties, for example to deliver products to you or when you use social media widgets or login-based integrations, we may also share your information.
Information may be shared with our affiliated companies or within our corporate group as part of our legitimate interests in operating a successful business.
Information may be shared in connection with a business event, such as a merger or bankruptcy, to comply with applicable legal obligations, such as in response to court orders or search warrants, to enforce applicable terms of use and to protect the services, our rights and the rights of our users and other persons.
We share personal information from the following categories and sensitive information about users for the purposes described above in How we collect and use your personal information and How we share personal information:
Categories and categories of recipients
Identifiers, such as basic contact information and certain order and account information.
Commercial information, such as information about orders, shopping and customer support.
Internet or other similar network activity, such as usage data.
Geolocation data, such as locations determined through an IP address or other technical methods.
Suppliers and third parties who perform services on our behalf, such as internet service providers, payment processors, distribution partners, customer support partners and data analytics providers.
Business and marketing partners.
Affiliated partners.
We neither use nor share sensitive personal information without your consent or for the purpose of drawing conclusions about you.
With your consent, we share personal information for the purpose of carrying out advertising and marketing activities as described below.
Third-party websites and links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that do not belong to our affiliated companies or are not controlled by us, you should read their privacy and security policies, as well as their other rules and terms. We do not guarantee and are not responsible for the privacy or security of such websites, including whether the information on these websites is accurate, complete and reliable. Information that you provide in fully or partially publicly accessible places, including information you share on third-party social networking platforms, may also be seen by others who use the services and/or those who use these third-party platforms, without any limitation on how the information may be used by us or third parties. The fact that we include such links does not mean that we support the content on such platforms, or their owners or business, beyond what is expressly stated in the services.
Information about children
The services are not intended for use by children, and we do not knowingly collect personal information about children. If a child for whom you are a guardian has submitted personal information to us, you may contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we are not aware that we have “shared” or “sold” personal information about persons under the age of 16, as these terms are defined in applicable law.
Security and storage of your information
Please note that no security measures are perfect or impossible to bypass, and we cannot guarantee complete security. Any information you send to us may also lack protection during transmission. We recommend that you do not use insecure methods to send sensitive or confidential information to us.
How long we store your personal information depends on various factors, such as whether we need it to manage your account, provide the services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.
Your rights
Depending on where you live, you may have some or all of the rights below regarding your personal information. However, these rights are not absolute, and they may only apply under certain circumstances. The law may also allow us to reject your request.
Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including information about how we use and share your information.
Right to deletion: You may have the right to request that we delete the personal information we hold about you.
Right to correction: You may have the right to request that we correct the personal information we hold about you if it is inaccurate.
Right to data portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
Right to opt out of sale, sharing or targeted advertising: You may have the right to instruct us not to “sell” or “share” your personal information, or to state that your personal information should not be used for purposes considered “targeted advertising”, as defined under applicable privacy law. If you visit our website with the GPC signal enabled, depending on where you are located, we will automatically interpret this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the website.
Restrict processing: You may have the right to request that we no longer process your personal information or that we restrict our processing of it.
Withdraw consent: In cases where we rely on consent in order to process your personal information, you may have the right to withdraw your consent.
Appeal: If we reject your request, you may have the right to appeal our decision. You can do this by replying to our message about the rejection.
Manage communication preferences: We may send you promotional emails, and you can choose to stop receiving such emails by using the unsubscribe function included in all messages we send to you. If you choose to stop receiving such emails, we may still send you non-promotional messages, such as information about your account or orders.
You may exercise these rights where this is indicated on our website, or by contacting us using the contact information below.
Your status with us will not be affected by exercising your rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a well-founded response to your request. In accordance with applicable law, you may appoint a representative who can submit requests on your behalf to exercise your rights. Before we accept such a request from a representative, the representative must provide proof that you have authorized them to act on your behalf, and you may also need to personally verify your identity to us. We will respond to your request within the time limit specified under applicable law.
Complaints
If you have complaints about how we process your personal information, you can contact us using the contact information below. If you are not satisfied with how we have handled your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below. You may also choose to submit your complaint to the Data Protection Authority. Within the EEA, you can find a list of responsible data protection authorities here.
International users
Please note that we may transfer, store and process your personal information outside the country where you live. Your personal information is also processed by employees and external service providers, third parties and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or equivalent agreements from the relevant competent authority in the United Kingdom, depending on what is relevant, unless the data transfer is made to a country that has been assessed as providing an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call or email us at helt.sverige.com.
For the purposes of applicable privacy law, and unless otherwise expressly stated, we are the data controller for your personal information.